From complexity to simplicity, Hello IP does it all

TeloGo-Hello IP Cloud CC is a complete communication suite delivered as a SaaS solution over TeloGo's managed network. It allows businesses to outsource or enable remote work while maintaining full control of operations. Designed to eliminate high upfront costs for businesses of all sizes.

Cloud Communication IP Telephony

Hosted cloud contact centre

You can pay, as you grow

Telogo's Cloud-based solution that allows businesses to manage their customer service and communication operations without the need for physical infrastructure, enabling organizations to run their call centers from virtually anywhere.

  • Complete Call Center Operations Management suite
  • Inbound and outbound- progressive and preview dialling
  • Built-in CRM integrations for a seamless experience

Virtual Receptionist

Cut the costs, not the connections

Our automated system that manages incoming calls for a business, helping streamline customer interactions and improve efficiency. It functions as a digital front desk, handling calls, routing them to the appropriate department or individual, and providing information without human intervention.

  • Complete Call Center Operations Management suite
  • Inbound and outbound- progressive and preview dialling
  • Built-in CRM integrations for a seamless experience

OBD prompts with DTMF Inputs

Outbound Dialing (OBD) prompts enable automated voice calls to customers with options for interaction using Dual-tone Multi-frequency (DTMF) inputs, such as pressing buttons on a phone keypad. This functionality allows for dynamic and responsive customer interactions.

Elevate your marketing game with the future of outbound marketing

Our automated system that manages incoming calls for a business, helping streamline customer interactions and improve efficiency. It functions as a digital front desk, handling calls, routing them to the appropriate department or individual, and providing information without human intervention.

  • Integrated marketing platform for all outbound campaigns
  • Voicemail transcription supported by text-to-speech personalized messages
  • Customized campaign flow

Hello IP intelligent routing made simple with multi-level IVR

Our comprehensive call management solution supports sophisticated routing, agent interactions, and secure communications. It enhances operational efficiency by integrating both outbound and inbound calls into a unified system while ensuring data protection and a streamlined customer experience.

  • Sticky agent with advanced call handling
  • Unified pilot number for streamlined communication
  • Secure API and webhook integration with number masking

How Hello IP Works?

Challanges
  • Inability to manage enquiries for new courses as their sales and support staff working remotely
  • No Tracking
  • No Visibility for internal/External communication
Solution
  • Virtual PBX enables intelligent call routing to relevant staff
  • Click2Call Solution allows instant connection to subject matter experts like teachers
  • All type of reports along with call recording
Challanges
  • How to scale up leads?
  • How to provide 24/7 customer service?
  • How to ensure customer privacy when agents work remotely?
Solution
  • Hosted Call Connect enhances lead management with smart call prioritization, calendarized callbacks, sticky agent features, and dynamic caller IDs for better pickup rates.
  • Communication Customer privacy is ensured by number masking
Challanges
  • A mid-sized BPO with 500 agents working across multiple processes, like customer service, lead management vendor on-boarding and document verification is facing following challenges How to scale up the business outcome across multiple lead generation campaigns and customer service-processes?
  • How to ensure security of customer data while agents work from home?
Solution
  • Hosted Contact Centre offers complete call centre operations management with features like blended queue management, built-in CRM integrations agent panel, call barging, call back sticky agent sentiment analysis and detailed analytics and reporting
  • A manages call routing with smart VR menus
Challanges
  • completely changed due to the pandemic and therefore faces following challenges
  • How to enable regular consultation and health check-up of patients with doctors?
  • How to ensure security of staff and patients?
Solution
  • It allows SMS-based patient feedback collection
  • Missed Call Solution helps to generate an automated reminder call to the patient 30 mins
  • prior to the appointment or report collection

We bring the world closer, with personalized support

Global reach, Local touch